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Frequently Asked Questions

Get to know KC and Do It Better Consulting

Discover how KC’s extensive experience in not-for-profit organisations and technology can help your organisations leverage tools effectively. From understanding your needs to delivering tailored solutions, we answer common questions about our approach and expertise.
We help not-for-profit organisations optimise their CRM platforms and technology to save time, increase donations, and further their mission effectively.
A well implemented CRM system can help not-for-profits streamline operations, improve fundraising, improve the supporter experience, secure critically needed funds and empower teams to focus on their mission rather than technology struggles.
We exclusively work with not-for-profits, combining over 25 years’ of deep experience with the technology used across the not-for-profit sector. We understand the unique challenges nonprofits face and tailor our solutions to their needs.
We work exclusively with not-for-profit and social enterprise organisations, no matter their size or cause.
Not-for-profits operate in a completely different space with their own challenges, constraints and even vocabulary! Typically, unless you’ve worked directly for a charity, it’s hard to fully appreciate the nuances that come with the territory.

For example, traditional fundraising concepts like direct mail appeals, donation ask ladders, and donor stewardship don’t naturally align with a corporate mindset. Similarly, program and service delivery in not-for-profits is more than just a process – there’s often a person or a cause being served, and that emotional connection can’t be overlooked.

We understand these dynamics (we’ve lived them!) and will ensure that your CRM solution doesn’t just tick the technical boxes – it truly supports your mission, resonates with your team and respects the values of the people you serve.
We start by learning about your organisation’s goals and technology journey. From there, we create a tailored plan using our expertise to implement solutions that meet your needs.
No, we work with various CRM platforms, including Salesforce, Blackbaud, Raiser’s Edge, Microsoft Dynamics, Monday.com and Hubspot. We help you choose and implement the best solution for your organisation.
That’s our favourite problem to solve😉. We simplify complex technology, provide clear training, and ensure all team members can confidently use your CRM, regardless of their technical skills.
The timeline depends on your organisation’s needs and the scope of work. We have crafted offerings that can suit any timeline – we believe in progress over perfection and we will work with you to create a clear roadmap with achievable milestones.
Yes, and… we love to solve CRM issues! However, technology is simply a tool to improve your existing business processes. Oftentimes, the tool itself isn’t “broken”, but may be the wrong tool for the job, or it may not be being used properly. We aim to address the root cause as well as the symptoms – we look at your organisation holistically to provide a solution that works better for your team and goals.
We have crafted offerings that are flexible according to your budget.
By enhancing and optimising your use of data, keeping it simple and helping you select the right tools, we save you time, reduce wasteful spending and maximise the values of your donor investments. We focus on the fastest path to value, without deferring pain and costs in
Expect improved team confidence, better adoption of technology, increased productivity through automation, and more effective fundraising efforts.
KC has decades of experience in the nonprofit sector and technology, working with leading providers like Salesforce and Blackbaud. His practical jargon-free approach ensures success for each and every client.
Reach out to us via our contact form or schedule a consultation. We’ll start by learning about your needs and goals before creating a tailored plan for your organisation.
Yes! We provide advisory support, training and assistance to ensure your team continues to succeed with your technology.
That’s what we’re here for! We’ll help you assess your current setup and recommend the best steps forward to meet your goals

Ready to do it better?

Your CRM platforms and technology don’t need to be complicated. Book a discovery call, let us take care of the rest!
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