About Dress for Success NSW & ACT
Dress for Success NSW & ACT (DFS) is a not-for-profit with branches across Sydney, Illawarra, and Newcastle-Hunter. Their mission? To support women getting back into the workforce. Through styling services and career support, they help women overcome bias and discrimination—all at no cost. DFS helps over 2,500 women each year across NSW.
The Problem
DFS invested hard-earned funds into a CRM that just didn’t work for them. Their small team also lacked the tech know-how to navigate the system. After sinking countless hours into the project, they feared it was all for nothing.
What We Did
- Roadmap Development: Created a clear plan focused on people, processes, and tech with quick wins and long-term goals.
- Delivery Optimisation: Set up simple processes so non-tech staff felt heard, while admin users could manage requests smoothly.
- Advisory: Worked closely with the IT team, educating DFSS so they could own their decisions.
- Adoption & ROI: Delivered small improvements that kept staff happy, while tackling the bigger changes.
The Results
- Staff now feel confident using the CRM, leading to better adoption.
- A clear understanding of the platform’s costs and how to get the most out of it.
- Increased productivity through automation and streamlined processes.
- Better insights for programs and fundraising.
- Improved ability to manage and leverage CRM technology.
The Bottom Line
Thanks to KC’s support, Dress for Success NSW & ACT now has a CRM that works for them. They’ve saved time and boosted productivity, and their staff feel empowered to make the most of their tech.
